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Features

Built for SaaS support teams that need to trust the answer.

Knowledge ingestion. Knowledge graph. Ticket resolution. Source-backed replies. Human approval. Analytics. A focused toolkit, not a sprawling platform.

  • Crawler
  • Uploads
  • Graph
  • Copilot
  • Citations
  • Confidence
  • Approval
  • Gap detection
  • Analytics
  • Integrations
  • Multi-channel
  • Continual learning

Knowledge ingestion

Early Access

Bring every source of product truth into one layer

Connect your docs, public site, FAQs, PDFs, and ticket history. SupportGraph normalizes them into a single knowledge layer that stays current as you write.

Use case

Your product team ships a feature, the docs go up, and SupportGraph picks up the change without anyone re-uploading.

  • Public site and docs crawler
  • PDF and CSV uploads
  • FAQ and help center imports
  • Past ticket archive ingestion

Sources connected

Early Access
  • Public docslive · 412 pages
  • Help centerlive · 86 articles
  • Pricing & legallive · 14 pages
  • Past ticketsimported · 8.2k

Knowledge graph

Early Access

Structure that AI can actually reason over

Vector search alone cannot tell you that Slack is gated behind Growth, or that admin permissions block role changes. The graph encodes these structural truths.

Use case

An agent asks: which plans include SSO? The graph traverses plan and feature nodes and returns a complete answer with sources.

  • Entities: plans, features, errors, policies, integrations
  • Relations: gates, limits, prerequisites, remediation
  • Vector retrieval combined with graph traversal
  • Visual graph explorer for support and product teams

Sample relations

Early Access
  • Growth → includesSlack, Custom Roles, SSO
  • Custom Roles → requiresWorkspace Admin
  • Webhook 401 → causeStale signing secret
  • Free → limit100 monthly events

AI ticket resolution

Early Access

A copilot that drafts every reply with citations

For every ticket, SupportGraph retrieves the right context, drafts a contextual reply, and surfaces the sources behind it. Your team approves what gets sent.

Use case

Tickets that used to take fifteen minutes to research now arrive with a ready-to-review draft and the documents that justify it.

  • Drafts grounded in retrieved sources
  • Inline citations with hover preview
  • Confidence score and coverage indicator
  • Approve, edit, or request more sources

Sample draft

Early Access
  • TicketSlack on Growth?
  • Sources4 attached
  • Confidence92%
  • StatusPending approval

Source-backed replies

Early Access

Every reply links back to evidence

Citations are first-class. Reviewers can click any citation to verify the source. Customers can be sent the link if they want to read more.

Use case

Your CX lead audits last week's replies, sees the cited sources, and knows the team is sending answers backed by docs.

  • Inline citation chips per claim
  • Source preview with passage highlighting
  • Optional citation in customer-facing reply
  • Per-source recency indicators

Citation chips

Early Access
  • citePricing page
  • citeSlack setup doc
  • citeRoles & permissions
  • citePast ticket #1827

Human approval

Early Access

Designed for review, not full automation

AI drafts. Humans approve. Edits feed back into the system. Trust scales because every reply has a teammate behind it.

Use case

A support lead reviews drafts in the morning, approves the high-confidence ones, and sharpens the rest with one edit.

  • Approval queue per workspace
  • Edits saved as feedback signal
  • Configurable approval thresholds
  • Full audit trail by design

Approval queue

Early Access
  • Pending review12 drafts
  • Approved today47
  • Avg edit length−18%
  • Avg confidence87%

Analytics & gaps

Coming Soon

Find documentation gaps before customers notice

When sources do not cover a question, SupportGraph surfaces it. You get a prioritized list of what to write next, instead of guessing what is missing.

Use case

Your docs lead opens the gaps view, sees three high-volume questions with no source coverage, and writes three articles that retire those tickets.

  • Coverage heatmap by topic
  • High-volume gap detection
  • Confidence distribution by source
  • Approval rate over time

Top gaps this week

Coming Soon
  • Webhook signing secret rotation31 tickets
  • Slack channel permissions18 tickets
  • SSO with Okta groups11 tickets
  • Plan downgrade behavior9 tickets

Future integrations

Planned

A ticketing-aware copilot, on the channels your team already uses

Direct integrations with the helpdesks and channels SaaS teams actually run on. Honest status: planned and on the roadmap.

Use case

Your team keeps using Intercom or Zendesk. SupportGraph drafts inside their inbox so workflow does not change.

  • Intercom, Zendesk, Freshdesk, Help Scout (planned)
  • Slack and Microsoft Teams (planned)
  • Email + REST API + webhooks (planned)
  • Zapier and Make for glue (planned)

Roadmap snapshot

Planned
  • Intercomplanned
  • Zendeskplanned
  • Slackplanned
  • REST APIplanned

See these features running on your own product.

Join early access and we'll show you what SupportGraph looks like with your docs and tickets.

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