AI Support
Why SaaS Support Needs Source-Backed AI, Not Just Chatbots
Generic chatbots guess. Source-backed AI cites the docs that justify each answer, so support teams can trust what they send.
19 May 2026 · 6 min readRead more
Blog
Notes on source-backed AI support
Working notes on knowledge graphs, retrieval, support workflows, and what it takes to ship trustworthy AI for SaaS teams.
- All
- AI Support
- Knowledge Graph
- Workflow
- Architecture
- Trust & Safety
Knowledge Graph
What Is a Product Knowledge Graph?
A product knowledge graph maps features, plans, errors, and policies into a structure AI can reason over with citations.
19 May 2026 · 5 min readRead more
Workflow
How AI Can Help Support Teams Without Replacing Humans
The strongest AI support workflows keep humans in the loop. Drafts, citations, and approval beat full automation for SaaS.
19 May 2026 · 4 min readRead more
Architecture
RAG vs Knowledge Graphs for Customer Support
Retrieval-augmented generation finds similar text. Knowledge graphs encode structure. Combine them for accurate support replies.
19 May 2026 · 7 min readRead more
Trust & Safety
Building Trustworthy AI Ticket Resolution
Trust is earned through citations, confidence scoring, audit trails, and human approval. Build the workflow before scaling automation.
19 May 2026 · 5 min readRead more
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